What does the supervision fee cover?
Support, so you never have to panic when something breaks: tell us, and a human on our team you can reach by name fixes it. Ongoing quality checks, where we watch every read and write your automations make and every support request you send. A regular check-in with your team and a generated report on what ran, what changed and what needs your attention. Routine upkeep is included, like fixing a connection that breaks or adjusting when one of your tools changes. And new work gets a fixed price first: if a check-in turns up something new, we scope it on our own time and bring you a price at the next one, so the fee itself stays flat.
Who pays for software and compute?
You do, directly. Your accounts are in your name, so any software and compute are billed to you at cost instead of being marked up through us.
Do I need to buy hardware?
No. Your first automation runs on the tools you already have. If a later one needs a server, it runs in a cloud account in your name, and we set that up with you.
How do I fire you?
Just tell us. Everything already lives in accounts in your name, so there's nothing to migrate. We remove our access, hand you a one-page runbook of what runs where, and check the next day that it all still runs.
What if it doesn't work for us?
Cancel within 14 days and you pay nothing. Anything we built in your accounts stays yours. The first automation is one workflow, built on your own tools and in your own accounts, and for a week a human on our team checks every write it makes. We start with whichever task hurts most. For a lot of teams that's CRM Keeper, which updates your CRM after every meeting. If it needs a paid tool, like a meeting recorder, that lives in your account and on your bill, and we use free tiers and trials where they exist. If it isn't a fit in the first place, we'll tell you plainly before you sign.
Why sign month one up front?
It settles the price question on day one, and it commits both of us to making the first automation work. The 14-day cancel means you aren't the one taking the risk: if it isn't earning its keep by then, you cancel and pay nothing.
What happens after the 14 days?
Month one carries on, and we show you what ran and what it saved. After that, one flat monthly fee covers supervision of everything that's running, and each new automation gets a fixed price agreed before we start. If you'd rather stop there, it's still yours. We remove our access and it keeps running in your accounts, just without us watching it.
What does a bespoke build cost?
There is no standard number, because there is no standard build. Every build is scoped per project and the price is agreed before we start, so it does not move because something took longer than we thought.
Why aren't there prices on this page?
Because prices depend on what's being automated, its scope and how many hours it takes from us. You'll always get a fixed price in writing before any paid work starts.
Where does my data go?
It stays in your accounts: your CRM, your email, your recorder and your cloud. We work inside them with our own login, which you can remove anytime, and we keep your data sandboxed to the work we do for you. Nothing new goes out in your name until someone on your team approves it, and every change is logged where you can read it. If you're regulated, we choose tools with your compliance officer, and we'll tell you plainly what we can't promise.
